OCR Claims Reminder

Know your eligibility before filing.

OFFICE OF CLAIMS & RESILIENCE

IMPORTANT REMINDER: COMMON CLAIM DISQUALIFICATIONS

To expedite processing, please review the following before submitting:

Your claim may be AUTOMATICALLY DENIED if:

• Incident occurred in non-covered zone (see map: ocr.gov.ncba/zones)
• Augment installation performed by non-approved technician
• Device warranty expired or voided by third-party service
• Claimant lacks proof of residence in covered sector for minimum 18 months
• Incident occurred during red rain event or network maintenance window
• Damage resulted from "user error" or "failure to maintain device per manufacturer specifications"
• Claimant failed to report incident within 72 hours
• Claimant has outstanding debt to NBCA-affiliated entity
• Device manufactured before 2036 (legacy hardware exemption)
• Claimant currently flagged in Tidewall Authority compliance database
• Medical documentation from non-approved provider
• Incident coincided with any declared "emergency circumstance" (HRC provision 12.4)

Filing a claim does not guarantee review.

Average processing time: 120-180 business days.

For complete eligibility requirements, visit: ocr..gov.ncba/eligibility

OFFICE OF CLAIMS & RESILIENCE
Building a Safer, More Resilient Nuevo Bay